How to fill in your request and complete payment?

🧾 1. Enter your details carefully

• No extra spaces after your name, surname or email address.
• Phone number in international format:
• • No starting 0
  • Add country code (no “+”)
  • Examples:
  • • France → 33612345678
    • Germany → 4912345678900

💳 2. Secure online payment (3D Secure)

• Click "Pay online": you’ll be redirected to our secure payment platform.
• All payments use 3D Secure authentication.
• Open your banking app to validate the transaction.

Without this step, your payment will be rejected.

✅ Tip: complete the request on the same device that has your banking app.
The WiFi ensures a stable internet connection during payment, even if mobile 4G is unstable.

📬 3. Email confirmation

Once payment is successful, you’ll instantly receive:

• A payment receipt from VoxPay
• A WiFi login code email from hotlinecamping@orange.fr

❗ Didn’t receive your code?

• No receipt = payment failed → You won’t be charged
• You can try again directly from the payment page
• Got the receipt but no login info?
• • Check your spam folder
  • Wait a few minutes
  • Then contact us via the chat (bottom left of the page)

⏱️ Support replies within:

• 2 hours (9am–7pm) daily
• Or next working day if outside business hours

Updated on: 13/07/2025