I didn’t receive my WiFi code – What happened?

No worries! If you didn’t receive your WiFi code by email, it usually means your payment wasn’t completed.

Here are the most common reasons 👇

❌ Why the payment may have failed:

• 💳 You didn’t validate the payment in your banking app
• ⏱️ Time ran out before you confirmed the payment → it was cancelled
• 🔒 Your bank card isn’t compatible with 3D Secure authentication
• 🚫 Your bank declined the transaction

✅ How to know if your payment was successful:

Every valid payment automatically sends a confirmation email and your WiFi code to the email address you entered.

👉 If you didn’t receive anything, and no money was taken from your account:

➡️ The payment failed

➡️ You weren’t charged

🔁 What to do now:

• Refresh the page and try again
• Or go back to the WiFi login page and start a new request

💡 Be sure to validate the transaction in your bank app if prompted.

💬 Need help?

📲 Open the chat at the bottom right corner of your screen and send us:

• your email address
• the name of the campsite

If our support team is unavailable, we’ll reply by email as soon as possible.

Updated on: 13/07/2025