> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://aide.wifi-camping-var.fr/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I didn’t receive my WiFi code – What happened?

No worries! If you **didn’t receive your WiFi code by email**, it usually means your **payment wasn’t completed**.
Here are the most common reasons 👇

#### ❌ Why the payment may have failed:
* 💳 You **didn’t validate the payment in your banking app**
* ⏱️ **Time ran out** before you confirmed the payment → it was cancelled
* 🔒 Your **bank card isn’t compatible with 3D Secure** authentication
* 🚫 Your **bank declined the transaction**

#### ✅ How to know if your payment was successful:
Every valid payment **automatically sends a confirmation email and your WiFi code** to the email address you entered.
👉 If you **didn’t receive anything**, and **no money was taken from your account**:
➡️ The payment failed
➡️ **You weren’t charged**

#### 🔁 What to do now:
* Refresh the page and **try again**
* Or go back to the **WiFi login page** and start a new request
💡 Be sure to **validate the transaction in your bank app** if prompted.

#### 💬 Need help?
📲 Open the **chat at the bottom right corner** of your screen and send us:
* your **email address**
* the **name of the campsite**
If our support team is unavailable, we’ll reply by email as soon as possible.