My device displays “Invalid ID”
First check your input.
The code must be entered as indicated on the ticket or in the SMS/email.
The authentication system is case sensitive (lowercase, uppercase). If you write "P23" instead of "p23", it does not recognize the code.
Codes contain only numbers and lowercase letters
Check the autofill offered by your keyboard:
Autocomplete adds a space at the end of a line, which is an invisible character. This character is read by the system, which does not recognize your code.
It also happens that autofill remembers the incorrect code entered on the first attempt, and keeps it in memory even after you correct it.
In both cases, try again after clearing the codes displayed in the fields, and enter your codes manually.
The problem is not solved ?
For assistance, contact support via the chat window located at the bottom right of this screen.
The code must be entered as indicated on the ticket or in the SMS/email.
The authentication system is case sensitive (lowercase, uppercase). If you write "P23" instead of "p23", it does not recognize the code.
Codes contain only numbers and lowercase letters
Check the autofill offered by your keyboard:
Autocomplete adds a space at the end of a line, which is an invisible character. This character is read by the system, which does not recognize your code.
It also happens that autofill remembers the incorrect code entered on the first attempt, and keeps it in memory even after you correct it.
In both cases, try again after clearing the codes displayed in the fields, and enter your codes manually.
The problem is not solved ?
For assistance, contact support via the chat window located at the bottom right of this screen.
Updated on: 18/05/2024
Thank you!