My iPhone / iPad / MacBook keep disconnecting from WiFi
Please deactivate Wifi Assistant (= automatic switchover to mobile data) :
Go to Settings > Cellular or Settings > Mobile Data. Then scroll down the screen and touch the Wi-Fi Assist option cursor.
Activated by default, this feature causes unwanted disconnections.
Why does this happen?
When you are connected to the Internet via Wi-Fi and your device automatically switches to 4/5 G (for example, when you are inside your accommodation, the Wi-Fi signal is less strong and the connection may slow down), you remain connected to the Internet, but via 4/5 G, and the Wi-Fi network, after a certain time, no longer ‘sees’ your device as being active on the network. As a result, it considers that the code is no longer in use and deactivates the Internet connection, in order to optimise the campsite's overall bandwidth. You will then need to reconnect to the WiFi network to tell the network that your code is active.
What's more, this will mislead you: you think you're using the Internet connection via Wifi, when in fact you're (unknowingly) using 4/5 G.
More information on mobile networks:
The 4G network is weak or slow at the campsite, what can I do?
Please also disable the ‘Limit tracking’ option in the device's WiFi settings.
See below where to find ‘Limit IP tracking’. To go directly to the Apple support article, click here
![Capture Apple support Disable Limit IP Tracking]](https://storage.crisp.chat/users/helpdesk/website/a185a1093d7c6800/screenenglish_10x3t5o.png)
Go to Settings > Cellular or Settings > Mobile Data. Then scroll down the screen and touch the Wi-Fi Assist option cursor.
Activated by default, this feature causes unwanted disconnections.
Why does this happen?
When you are connected to the Internet via Wi-Fi and your device automatically switches to 4/5 G (for example, when you are inside your accommodation, the Wi-Fi signal is less strong and the connection may slow down), you remain connected to the Internet, but via 4/5 G, and the Wi-Fi network, after a certain time, no longer ‘sees’ your device as being active on the network. As a result, it considers that the code is no longer in use and deactivates the Internet connection, in order to optimise the campsite's overall bandwidth. You will then need to reconnect to the WiFi network to tell the network that your code is active.
What's more, this will mislead you: you think you're using the Internet connection via Wifi, when in fact you're (unknowingly) using 4/5 G.
More information on mobile networks:
The 4G network is weak or slow at the campsite, what can I do?
Please also disable the ‘Limit tracking’ option in the device's WiFi settings.
See below where to find ‘Limit IP tracking’. To go directly to the Apple support article, click here
Updated on: 24/07/2024
Thank you!