Online payment: make sure you're on WiFi

💡 Good to know

✅ The system works even without mobile data
✅ You just need to be connected to the campsite WiFi
✅ The portal remains accessible to buy, pay or get help

🧘‍♂️ So don't worry if your 4G isn't working:

you’re already in the right place to connect.

💳 Stay on WiFi during payment

When you start an online payment, the system connects your device to the Internet through the campsite WiFi, just long enough to complete the transaction.

👉 If your phone stays on 4G (or switches back to it), it may interrupt the 3DSecure validation with your bank.

✅ Tips for a smooth payment

Turn off mobile data during the process

→ This ensures the connection stays over WiFi.

Use the device with your banking app installed
(Android only) Adjust app network settings:

- Go to: Settings > Data usage > App network access
- Find your banking app, then select "Wi-Fi only"

💬 Need help?

If something’s unclear, just open the chat (bottom left).

If we’re offline, we’ll get back to you by email.

📩 Don’t forget to enter a valid email address so we can reach you!

Updated on: 13/07/2025

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