• The mobile network is weak or slow in the campsite, what should I do?

  The area in which you are staying may be less well covered by the antenna network of one or more mobile operators. It is also frequent that the mobile network is totally saturated during the high tourist season. Internet connection is slow, phone calls are disconnected, go straight to voicemail or the sound quality of calls is poor.Some readers

• I can't receive the campsite's WiFi signal, what should I do?

  Before contacting us, please carry out the following checks: Restart your device Turn off mobile data Activate Wifi and let the available networks display. If no available networks are displayed: Is the signal completely absent when you are outside or does it disappear when you enter your accommodation? In this case, try to connect externally. You are closer to WiFi hotspots and will receive a better connection. Is the signal also completely absent near other locations?Some readers

• How to connect a gaming console, connected TV or ChromeCast to the Wifi network?

  This is only possible in some campsites. We invite you to inquire in advance at reception or by contacting us directly. Some connected devices require a specific authentication procedure before they can connect to the Wifi network. You will need to subscribe a code dedicated to this connected device, then send us a message indicating: your Wifi ID; the campsite and the mobile home or pitch number; the MAC Wifi address of the device you want to connect.Some readers

• How to connect to Wifi?

  An ID and PIN are generally required. You can ask for them at reception or buy them online 24/7, when this service is available. NFC connection with Tango Pass card : please click here Paper code : please scan the QR code located on the the top part, just under the ID and PIN. This will direct your device on the right Wifi network and unlock the security key. Then tSome readers

• My device displays “Invalid ID”

  The code must be entered as indicated on the ticket or in the SMS/email. The authentication system is case sensitive (lowercase, uppercase). If you write "P23" instead of "p23", it does not recognize the code. Codes contain only numbers and lowercase letters Autocomplete adds a space at the end of a line, which is an invisible character. This character is read by the system, which does not recognize your code.Some readers

• I want to swap devices

  Connect to the campsite WiFi network If the login page does not show up automatically, open the device's Internet browser (Chrome, Firefox, Safari, Edge, etc.) Click HERE or enter the address https://lan.internet-access.center in the address bar of your Internet browser ( at the very top, not in the search bar in the middle of the screen). On the login page, tap the Logout button ||Few readers

• I can't see the Wi-Fi login page on my device

  Still no login page? Go to the next stage : Connect to the campsite WiFi network If the login page does not appear automatically, open the device's Internet browser (Chrome, Firefox, Safari, Edge, etc.) In the address bar of your Internet browser (at the very top, not in the search bar in the middle of the screen), enter the address https://lan.internet-accessFew readers

• How to buy online?

  Simply complete the information requested in the Online Code Request section: For example : the British number 06 12 34 56 78 must be entered 44612345678 the German number 1 234 567 8900 must be entered 491 234 567 8900 Then confirm your request by tapping the Go to paymFew readers

• My device keeps disconnecting from WiFi

  Activated by default, this feature causes unwanted disconnections. Why does this happen? When you are connected to the Internet via Wi-Fi and your device automatically switches to 4/5 G (for example, when you are inside your accommodation, the Wi-Fi signal is less strong and the connection mFew readers

• How to connect Android devices

  Touch the notification to go to the authentication page. Enter your codes (ID and PIN), then tap "Connect". To access brand-specific help for your Android device, please click here.Few readers

• How to forget the network on my device?

  Open the Settings app and tap Network & Internet or Connections. These options may vary depending on which device. Click the name of the network you are connected to, then click the icon (gear icon) to the right of the network name The “Network Information” page is displayed. At the bottom of the page, tap the Forget icon (trash can) Return to the previous screen and turn off Wi-Fi Turn Wi-Fi back on, then connect to the networkFew readers

• My device says "Unavailable ID"

  Access the logout window by clicking here. Then press the “Disconnect” button that the ID is being already used by another device. In this case, disconnect the other device following the steps shown above. that your device isFew readers

• How to find a device MAC address? For gaming consoles / Smart Tvs / Chromecast

  Select Console Settings from the HOME menu. Scroll down the menu screen and select “𝗜𝗻𝘁𝗲𝗿𝗻𝗲𝘁”. The Nintendo Switch console MAC address can be found in the list titled Console MAC Address From the PlayStation main menu, arrow up and select Settings. Scroll down to Network. Scroll down to Show connection status. The MAC address will be listed next to LAN MAC Address and Wifi MAC Address. Press the Xbox buttoFew readers

• My device displays “Unknown ID”

  Your code is unknown in the system. If you had a Wifi code, this means that it is no longer valid. For assistance, contact support via the chat window located at the bottom right of this screen.Few readers